COVIDTracker™

Status: ON

Temp. Scanner

Status: On

IMS

Status: On

 

  • No reported issues
  • No confirmed issues

ENS

Status: On

 

  • No reported issues
  • No confirmed issues

ARS

Status: On

 

  • No reported issues
  • No confirmed issues

AWS

Check Status Here

 

Owlpass™

Status: ON

Release Notes

Recent Events

Known Events:

  • 11/25/2020
    • Our service was impacted by the much publicized impairment of AWS in North America.
      https://www.cnbc.com/2020/11/25/amazon-web-services-outage-takes-some-services-offline.html
    • Unlike announced, AWS was impaired entire US, not just East. This is the first major outage to interrupt many customers since 2017.
    • This issue was caused was due to an issue with Kinesis Data Streams as Amazon Cognito uses Kinesis Data Streams to collect and analyze API access patterns. AWS have identified the root cause of the Kinesis Data Streams event, and have completed immediate actions to prevent recurrence. All services are now operating normally.

    • Kokomo's service was impacted as well.
    • AWS's published the summary is available at https://aws.amazon.com/message/11201/ 
  • 11/2/2020
    • Impacted Environment: Web and App
    • Duration: 6 hours
    • Detail:
      • Users in East Time Zone and in organizations with survey running only M,T,W,R,F were not able to see survey.
  • 10/7/2020 
    • Impacted Environment: Mobile App
    • Impacted Feature: Mobile analytics. Only applied to admin users.
    • Duration:  1 hour
    • Detail
      • Mobile screen blanked after clicking the pie chart on mobile app
      • Action taken to mitigate the recurrence: Redeployed Lambda
  •  9/2/2020
    • Impacted Environment: Mobile and Web
    • Impacted Feature: CovidTracker
    • Duration:  2 hour
    • Detail:
      • Database latency increased at 3,000% which caused the application (web and mobile) to be unresponsive.
      • Remedy applied: Restarted AWS RDS database
      • Action taken to mitigate the recurrence: Refactored RDS and AWS
  • 8/11/2020
    • Impacted Environment: Mobile and Web
    • Impacted Feature: CovidTracker
    • Duration: 45 mins
    • Detail:
      • Remedy applied: Restarted AWS RDS database
      • Action taken to mitigate the recurrence: Upgraded database
      • Other info: Service Ticket with AWS created. "RE:[CASE 7263246561] Connection was high and resolved by restarting the database"