safety Cloud™

Status: ON

Temp. Scanner

Status: On

IMS

Status: On

 

  • No reported issues
  • No confirmed issues

ENS

Status: On

 

  • No reported issues
  • No confirmed issues

ARS

Status: On

 

  • No reported issues
  • No confirmed issues

AWS

Check Status Here

 

Owlpass™

Status: ON

Release Notes

Recent Events

Known Events:

  • 11/2/2020
    • Impacted Environment: Web and App
    • Duration: 6 hours
    • Detail:
      • Users in East Time Zone and in organizations with survey running only M,T,W,R,F were not able to see survey.
  • 10/7/2020 
    • Impacted Environment: Mobile App
    • Impacted Feature: Mobile analytics. Only applied to admin users.
    • Duration:  1 hour
    • Detail
      • Mobile screen blanked after clicking the pie chart on mobile app
      • Action taken to mitigate the recurrence: Redeployed Lambda
  •  9/2/2020
    • Impacted Environment: Mobile and Web
    • Impacted Feature: CovidTracker
    • Duration:  2 hour
    • Detail:
      • Database latency increased at 3,000% which caused the application (web and mobile) to be unresponsive.
      • Remedy applied: Restarted AWS RDS database
      • Action taken to mitigate the recurrence: Refactored RDS and AWS
  • 8/11/2020
    • Impacted Environment: Mobile and Web
    • Impacted Feature: CovidTracker
    • Duration: 45 mins
    • Detail:
      • Remedy applied: Restarted AWS RDS database
      • Action taken to mitigate the recurrence: Upgraded database
      • Other info: Service Ticket with AWS created. "RE:[CASE 7263246561] Connection was high and resolved by restarting the database"